Support Intelligence that Drives Results
One Platform, Infinite Insights
Support Intelligence that Drives Results
One Platform, Infinite Insights
The Jedana AI Suite✨
AgentEye
ClientScope
AgentScore
AI-powered QA reviews for better agent coaching
AgentScore
ClientScope
AgentScore
Objective performance metrics that tell the complete story
ClientScope
ClientScope
ClientScope
Real-time sentiment tracking across all customers
Your gateway to AI-powered support analytics
One Platform, Three Powerful Tools
Your connection unlocks three powerful tools: AgentEye for AI-assisted QA reviews, AgentScore for objective performance metrics, and ClientScope for real-time sentiment analysis—all designed to transform your support operations.
AgentScore: Objective Performance Metrics That Matter💯
Align Metrics with Your Mission
Align Metrics with Your Mission
Align Metrics with Your Mission
Fine-Tune Your Support KPI's
Align Metrics with Your Mission
Align Metrics with Your Mission
Advanced normalization and weighted metrics combine to deliver equitable, data-driven rankings for your entire team.
With AI-Driven Scorecards, Jedana Simplifies Performance Reviews, providing actionable recommendations and suggestions for improvement
✨ Coming Soon✨
🔌Connect a Data Source
- Direct API integration with supported platforms
- Automatic data aggregation from help desk platforms
- Unified performance analysis across systems
- Customizable metric selection
- Regular data synchronization
Integrations with AgentScore coming soon
AgentEye: AI-Powered QA That Sees Everything 👀
Choose an agent to evaluate from your team's visual directory
Flexible QA sampling with predefined and custom filters to ensure balanced agent reviews
Flexible QA sampling with predefined and custom filters to ensure balanced agent reviews
Flexible QA sampling with predefined and custom filters to ensure balanced agent reviews
Flexible QA sampling with predefined and custom filters to ensure balanced agent reviews
Flexible QA sampling with predefined and custom filters to ensure balanced agent reviews
Build Custom QA Filters That Matter
Tailor your QA reviews with precision by creating custom filters that focus on specific ticket types, priorities, and tags - saving time and uncovering the insights that matter most to your team
AI analyzes all support conversations and provides detailed insights on agent-customer interactions
Comprehensive skill assessment with AI-suggested ratings and the ability to customize scores
Final performance dashboard showing consolidated agent scores across all evaluated dimensions
Final performance dashboard showing consolidated agent scores across all evaluated dimensions
Final performance dashboard showing consolidated agent scores across all evaluated dimensions
Historical performance tracking with saved QA reviews accessible from the agent's profile
Final performance dashboard showing consolidated agent scores across all evaluated dimensions
Final performance dashboard showing consolidated agent scores across all evaluated dimensions
Plug into Freshdesk with our Jedana-Freshdesk Connector ⚡
ClientScope 💖🏢
Comprehensive sentiment dashboard with trend analysis and key performance metrics to track customer satisfaction over time
AI-Powered Sentiment Intelligence
Actionable insights highlighting specific strengths and concerns, with AI-generated recommendations to improve customer experience